| New data modules: |
New Service module components: |
- Parts
- Inventory
- Sales Orders
- Purchase Orders
- Backorders
- Accounting
- AR Aging
- AP Aging
- General Ledger
- DOC
- Absorption
- Customer Sales Watch
- Customer
- Monthly Sales
- Unit Detail
- Lease/Rental
- Units
- Contracts
- Preventive Maintenance Schedule
- Billing
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- Preventive Maintenance
- Repair Order (history of invoiced R/Os)
New Open Repair Order data fields added at the request of
users:
- Customer Status
- Customer Comment
- Customer PO Number
- Customer DUNS
- Days Open to Completion
- Days Completed to Closed
- Days Completed to Invoiced
- Days Open to Closed
- Days Closed to Invoiced
- Days Since Last Worked on Repair Order
- Hours Since Last Worked on Repair Order
- Repair Order Technicians
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| New features: |
-
Place multiple RPM views on screen at one time and drill down to
more detailed data from any one of the views on screen
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Export data to XML, CSV and tab delimited formats
- The Repair Order Backorder Parts component retains backorder
parts records including fill date and status after parts backorders
are filled
- Threshold triggers can be set within a range and based on a percentage of a
value or field
- Option to include column totals for any or all numeric fields
for all views
- Create predefined comments to be selected for use when adding
comments to a view
- Automatic records count displayed at the bottom of all views
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Some of the many benefits across departments
Sales Manager
- Monitor deals from the sales worksheet to invoicing.
- Analyze daily, monthly, and annual sales activity and trends.
- Track current salesman performance in unit sales and gross
profit.
Parts Manager
- Minimize obsolete inventory by monitoring special orders.
- Identify parts likely to fall below safe inventory levels.
- Protect gross margin by identifying price overrides and
reviewing details.
Service Manager
- Manage the service schedule using thresholds to identify problem
areas.
- Track service performance by monitoring time to close repair
orders and comparing hours worked to hours billed.
- Review repair order history to identify recurring problems.
Lease/Rental Manager
- Minimize turnaround time by identifying contracts about to
expire.
- Avoid downtime by tracking units due for preventive maintenance.
- Track monthly utilization and review annual trends.
Controller
- Track daily controllable expenses and absorption ratio.
- Instantly review General Ledger account balances and exceptions.
- Review customer status with one click.
Executive
- Track key elements from all areas of the business
simultaneously.
- Focus in on problem areas by drilling down to details.
- Export key data to Excel®, Word, XML, CSV, tab
delimited, or e-mail.
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