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Issue 7 |
July - August 2001 |
The purpose of Karmak Compass is to keep our
customers informed of current activities within the Karmak family. This newsletter is
designed for both technical and non-technical readers.
In This Issue:
What and When?
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Karmak Dealers' Conference 2001
Renaissance Hotel-Airport
St. Louis, MO
Oct. 18-20,
2001
Sign up online to reserve your
space.
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Don't miss this opportunity to increase your
knowledge and profitability in an enjoyable atmosphere. Take
advantage of training on Legend V.5.6 or INFO
5 Release 7.0A, help desk sessions,
and OEM breakout and one-on-one meetings. Interact with Karmak
staff, vendors, and other successful dealers.
This year's conference includes a General Session
which will focus on Karmak's direction for the future
and introduce our newest products
including KOLD (Karmak Online Documents), the eCommerce module, and
ProfitMaker. Industry speakers such as Dave
Schaffer of Compaq will also be featured.
We are offering the following new classes, in addition to our most popular profit-enhancing
classes from the past:
Legend
- eCommerce
- Warranty
- Advanced Service Shop Topics
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INFO 5
- Safeguarding your Business: Securing your AS/400
- Cash & Scheduled Receipts Processing
- Bank Reconciliation & 1099's
- Recurring Entries and Percentage Allocations
- Sales Tax Setup & Reporting
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Check
out our Dealer's
Conference web page for a full listing of classes, schedules, and
descriptions. Make your reservation online
or by mail today. Reservations
must be received by September 5, 2001.
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Karmak Training Center
These practical classes and hands-on workshops provide excellent training from a Karmak
specialist at a reasonable price. You can focus on increasing your Karmak knowledge without the distractions of
work responsibilities at your business.
Legend
Come to our headquarters in Carlinville, Illinois, or attend a training session
at regional locations throughout North America. This quarter brings the Training Center to
North
Carolina and Toronto. Check out
the Legend Training
Center schedule for 2001. New classes include Legend Accounting
Basics (for those without an accounting background) and Prospect
Marketing. If you are interested in a class that is not listed,
please contact Barbara Mitchell,
Manager of Training (1-800-252-7625). INFO 5
The INFO
5 Training Center schedule is now available through May 2002.
All workshops are held at Karmak's office located in Springfield, Missouri.
Due to popular demand, an additional Controller/Administrator Workshop has
been added September 12-13, 2001. If you don't see the class you would be interested in attending, please contact Jerry
Osborn, Manager of Support Services (1-800-865-8991)
Upcoming Truck Industry Events 
Check out our 2001 calendar, or submit a listing for your event.
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Karmak's eCommerce
module provides flexibility, power and functionality for business-to-business
e-commerceWhat documents do you want to send? Or receive?
Purchase Orders, Invoices, Daily Sales Data for VMI?
Want to match your inventory data with data from your supplier?
Your Karmak system can now send documents directly from your system to any company with connections to either
HDeXchange or Corcentric.
With Karmak's eCommerce module, your system will not only send documents automatically, it will also receive and process them automatically based on your
parameters.
Continued
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Karmak EDI server
to end services October 31, 2001
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The Karmak EDI server is scheduled for shut down on or before October 31, 2001. The Karmak EDI server filled an industry need in 1998 when it was first installed. However, with exchange services such as
Corcentric and HDeXchange
now providing connection via the Internet to more heavy-duty industry companies than ever before and at a lower cost per character, it only makes good sense that the Karmak EDI server should be shut down.
Continued
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First annual industry-wide campaign to update
CROSSMASTER-HD
Requests sent to more than 100 heavy-duty suppliers
Our first annual industry-wide campaign to update CROSSMASTER-HD began early in May.
We sent letters to
more than 100 heavy-duty industry suppliers asking for their latest cross reference information.
Annual campaign
In the past, our updates to the CROSSMASTER-HD database were done only when requested by our customers or when suppliers happened to send us a significant amount of data. This year we began what we expect will become an annual campaign to update CROSSMASTER-HD and asked heavy-duty industry suppliers to send us their cross-reference information by July
1.
Continued
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New paging products offer systems protection for Legend
and INFO 5 |
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Do you need to know...
if backups fail?
if a batch job has been running for four hours?
if a serious storage condition exists?
if a system power failure has occurred?
if a system printer is holding for some reason?
if a batch queue has 100 jobs waiting?
if a critical communications line is down?
Karmak now offers products that will monitor
your Karmak system and notify you by pager or e-mail of potential
problems, before they become costly
disasters. Click for details on:
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Top of Page
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Karmak Home Page
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Laser
printing option now available for INFO 5
systems
EZPrint/400, a new third-party product available for purchase, is software for the AS/400 for reformatting spooled output to print in a customized form on a laser printer. It is capable of producing laser forms from any INFO 5 spooled output and can include formatted text, graphics, and barcodes. EZPrint also offers options to produce secure MICR encoded checks on blank check stock, and custom labels.
New
INFO 5
software now shipping |
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Mack Parts Locator provides information to Mack about the on-hand Mack parts at
your location. This software simply gathers information and then prepares the information for transfer to Mack
with the click of a button.
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Modified Volvo P/O Download--The Volvo P/O Download is designed to allow a
P/O to be downloaded into a file on a PC so that it then can be imported into Volvo's web-based
P/O system. Before the modification, you were required to establish an AS/400 to AS/400 connection to Volvo through the Volvo satellite, and place orders there. Volvo has now dismantled the satellite system and satellite connections are no longer possible.
You now use a menu option to create a download file on the AS/400. The file is then downloaded to the PC using Reflections.
The P/O is then imported into Volvo's ordering program, after which the order is
sent to Volvo.
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Volvo LPA (Logistic Partnership Agreement) extracts Volvo daily parts usage history and on-hand information from
your database system to create a forecast and to send orders, suggested orders, and order status back to your INFO 5 system.
If you are interested in or would like to know more about these products,
contact the INFO 5 Sales Department
(1-800-865-8991).
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Top of Page
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Karmak Home Page
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Enhanced
consulting agreements
Now when you contract to utilize
Karmak's consulting services for any number of days throughout the year,
you will pay a reduced rate that will be billed monthly.
Karmak's consultants help
customers get the highest possible return on their computer system
investment. Our consultants are in a unique position -- one that combines
in-depth knowledge of Karmak's business systems with observations of the
most current and successful industry business practices. Using this
experience, they can suggest proven methods for increasing efficiency,
growing profitability, and maximizing use of the Karmak software.
E-mail Bryan
Horstman, or call him at 1-800-622-6311 for more information on
consulting services and enhanced consulting agreements.
Legend report
explanations now online
The Legend system offers a multitude of reports to help you run your business. But with so many options, choosing the right report and interpreting the results can be challenging. Now Legend customers can easily find detailed explanations of
more than 200 reports through our Customer Confidential
website. These documents provide a brief description of the report, a report sample, a description of each report column, plus information on the report options, control files, central parameters, and more. Continued
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Legend price
files now available on CD-ROM
We are pleased to offer price file customers
the option of receiving any price file on CD. This will eliminate the need to pass on a tape charge, which requires you to return the tapes to get credit for that charge. Since CDs are a much more durable media, we also hope to eliminate the problems with bad tapes and having to resend a price file to you.
Please contact Karmak Systems Support
(888-671-6010) for assistance loading Price File CDs. For more information
on price files, please contact Deloros
Whitley, Price File Administrator.
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Brent Higgins
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Karmak welcomes new Regional
Manager
Brent Higgins recently joined the Karmak Sales team as the new Regional Manager for Michigan, Ohio, West Virginia, Virginia, Eastern Kentucky, and Eastern Tennessee.
Brent comes to Karmak with more than 25 years of sales management experience in the heavy-duty industry. He has worked for Rockwell International and most recently as Regional Manager for Western Star Trucks.
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Did You Know?
E-mail support
has many advantages
In an effort to provide the best possible service, Karmak offers support via e-mail, in addition to our regular phone services.
E-mail provides an easy, efficient way to contact our support departments and offers several advantages over phone calls.
- E-mail is more convenient. You can compose and send questions
at any time. Customers in different time zones find this especially
helpful, as do people with demanding schedules.
- E-mail eliminates "phone tag"--a common workplace
dilemma. "I have been handling at least 98%
of our Karmak software support issues by e-mail for three to four
years now," writes Lee Robak, Karmak Software Specialist,
Maxim Transportation Services, Inc. "There
is less bouncing back and forth between voice mail messages when
trying to resolve an issue."
Continued
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Karmak Home Page
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Karmak
customers have their own website Customer
Confidential is a unique site just for Legend and INFO 5
customers. This password-protected site offers:
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helpful hints & tips
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online Legend & INFO 5 documentation (NEW
Legend report explanations)
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online ordering of price files and computer supplies
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Karmak customer e-mail links
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convenient access to
information on Karmak products and services
If you already have a
Customer Confidential username and password, click
here to log on to Customer Confidential. You can also access the site from the the Karmak
home page menu under "Website Services". To receive your Customer
Confidential user name and
password, or to list or update your e-mail address, contact Lisa
Beachler. Please include your name, title, company, and
location. Customer Confidential is open to all Karmak
Legend and INFO 5 users.
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About
Karmak Compass
This newsletter is designed to bring Karmak customers
useful information using the convenience and speed of the Web.
Use our Feedback Form to
send us suggestions, comments, or news items for publication.
To subscribe, update your e-mail address, or
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Subscriptions are free to all Karmak customers.
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© 2001 Karmak, Inc.
One Karmak Plaza
P.O. Box 680
Carlinville, IL 62626
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