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Issue 8 |
September - October 2001 |
The purpose of Karmak Compass is to keep our
customers informed of current activities within the Karmak family. This newsletter is
designed for both technical and non-technical readers.
In This Issue:
What and When?
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Karmak Dealers' Conference 2001
Renaissance Hotel-Airport
St. Louis, MO
Oct. 18-20, 2001
Karmak Distributors' Conference 2002
St. Louis, MO
March 14-16, 2002
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| Special
Message to All Karmak Customers
The employees at Karmak want to extend
our deepest sympathies to the families and friends of the victims in
last month's tragic events. Our thoughts and prayers go out to
you.
We also want to pledge our support for the President and Congress as they work to restore a degree of normalcy to our country and the world. They have requested that companies return to "business as usual" and Karmak is committed to that goal.
To support that effort, we want to confirm that the Karmak Dealers' Conference 2001 will go on as scheduled on October 18-20, 2001 in St. Louis. To those of you who have registered for the conference, we look forward to seeing you there.
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Sincerely,
The employees of Karmak
and our families
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In addition to our profit-enhancing classes, help
desk and OEM breakout sessions, Dealers' Conference 2001 also
offers a chance to meet with the following vendors:
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- Cisco Fidelity Leasing
- Compaq
- Hallmark
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- Inland
- Relizon
- Western NRG
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 Karmak Training Center
Legend
This fall brings the Training Center to Toronto,
as well as our regular sessions in Carlinville, IL. Check out
the Legend Training
Center schedule for 2001. New classes include Legend Accounting
Basics (for those without an accounting background) and Prospect
Marketing. If you are interested in a class that is not listed,
please contact Barbara Mitchell,
Manager of Training (1-800-252-7625). INFO 5
The INFO
5 Training Center schedule is now available through May 2002.
All workshops are held at Karmak's office located in Springfield, Missouri. September's
Controller/Administrator Workshop has been rescheduled for November 14-15,
2001. If you don't see the class you would be interested in attending, please contact Jerry
Osborn, Manager of Support Services (1-800-865-8991)
Upcoming Truck Industry Events 
Check out our calendar, or submit a listing for your event.
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| New modules added to
KOLD - Legend report archiving
KOLD has been enhanced with new modules that add further versatility to this cost-saving document management system.
- CD-ROM module allows you to archive documents to CD-ROM for auditors, offsite viewing, or disaster recovery.
- Notation module allows you to modify documents by highlighting text, adding comments or stamps such as "Approved" or
"Sold".
- WEBBMAN
module lets you easily perform many system management tasks from your Internet Explorer browser.
Legend customers using KOLD are already seeing significant
savings on paper, supplies, storage space, and labor to print, distribute, store, and retrieve their Legend reports. For many customers,
savings on paper alone will surpass the cost of KOLD in less than a
year. Use our Paper Analysis form to
see typical costs and figure your own savings. (You'll need Microsoft
Excel; if prompted for a password, just click Cancel until the
form opens.)
Continued
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ProfitMaker enhancements
Make it easier for customers to buy from
you
ProfitMaker works with your Karmak system to automate ordering so
you can fill orders more efficiently, save time in the Parts
Department, improve customer satisfaction,
and increase profits. We listened to what your customers want,
and added the following new features to help make YOU their
preferred supplier:
- Demo Database--installs a demo database that does not affect the customer's
database This allows them to see ProfitMaker's features without loading their own
data, and serves as a handy reference as they start to work with
ProfitMaker.
- Price File Update--allows customers to import a vendor price file and update list price and/or cost for matching part records in the Inventory File.
- Custom Reports--allows customers to add custom reports, or replace existing reports with their own version.
Karmak offers training, support, consulting,
data conversion, price file, and custom report services to help keep
customers running smoothly. For more information or to request a demo CD, visit
our ProfitMaker website
or contact your Karmak
Sales Representative.
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Top of Page
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Karmak Home Page
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Frank Halbert |
Karmak welcomes
new Regional Manager
Frank Halbert recently joined the Karmak sales team as
the Regional Manager covering Texas, Louisiana, and Mississippi. Frank brings with him more than
ten years of experience in the heavy-duty truck industry. He most recently worked as a general manager for Industrial Power in Longview, Texas. Frank also worked for Western Star where he was responsible for opening all new dealerships and installing sales
systems. This position evolved from a prosperous consulting company he and his wife started years earlier.
Frank has been a longtime supporter of Karmak systems and has helped several dealerships become more profitable by utilizing their Legend reports. |
Quick response aids customer after fire
On Sunday morning, August 12, Karmak staff learned that a fire had destroyed facilities at Duke's Truck Center in Anderson, Indiana. Within 24 hours, Duke's Legend system was up and running again due to the immediate action and diligent efforts of the Karmak team.
Duke's controller, Teddi Mangas-Coon, called Karmak on Sunday morning to report the fire of the previous evening. "I couldn't believe that someone was here with a system later that same day," she said.
Continued
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Karmak
website has a new look Karmak's
website at www.karmak.com has
been recently redesigned to make it easier for visitors to find information on Karmak's products and services.
We kept pages you may have marked, such as training, conferences, and Customer
Confidential, but
now they are easier to locate from any page. We've also added a What's
New? section with information on the latest add-on products
for your Karmak system.
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Did You Know?
OEM
interfaces benefit Legend
and INFO 5
dealers
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Our OEM modules combine the best features of your Karmak system with advanced factory communications. We've worked closely with manufacturers to bring you a variety of interfaces to reduce paperwork, facilitate ordering, manage inventory, and more.
Click the links below for a list of available
OEM interfaces:
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"The PACCAR dealer interface saves a wealth of time, allowing stock order and warranty claim downloads as well as a seamless interface with the ECAT system."
-- Bill Hamilton, Controller, Kenworth of Atlanta |
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| "The interface between Karmak and Freightliner allows us to enter information in stock orders and warranties one time instead of for both."
-- Mort Stone, Controller, Northwest Arkansas Truck & Equipment |
Dedicated Internet
access enhances your Legend system
| Do you have dedicated Internet
access? If not, your company is missing out on Karmak products and services that
help reduce downtime, cut costs, and increase productivity.
When you have a problem, dedicated Internet access lets
various Support groups access your system at the same time. This means your system can be diagnosed and corrected faster, with less disruption. We can also send you fix programs the same day, rather than sending a tape the next
day and incurring shipping charges.
Internet access allows you to receive Vendor Price File
Updates via FTP. You save shipping charges and time waiting for CDs or tapes.
A direct connection also lets you take full advantage of our eCommerce module. By linking to your customers and suppliers via the Internet, eCommerce makes routine procedures automatic. You save time, eliminate errors, and increase customer satisfaction. The eCommerce module also allows you
to use Vendor Managed Inventory, which helps reduce your inventory, increase your fill rate, and boost sales.
More on eCommerce.
Concerned about security? Karmak is
now selling Cisco PIX firewalls to secure your Legend system, as well as provide remote users with access to your
business system over the Internet.
Dedicated Internet access enhances the power of your Legend system and gives you a competitive edge. For more information, contact
Chuck Hamel (Eastern area) or
Brad Ambuel (Western area) at
1-800-622-6311.
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Karmak Home Page
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Important Reminder
The Karmak offices will be closed on the following holidays:
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| THANKSGIVING: |
Thursday, November 22, 2001 |
| CHRISTMAS
EVE: |
Monday, December 24, 2001 |
| CHRISTMAS
DAY: |
Tuesday, December 25, 2001 |
| NEW
YEAR'S DAY: |
Tuesday, January 01, 2002 |
Pager service is available at the holiday
rate for emergency calls during these
holidays.
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About
Karmak Compass
This newsletter is designed to bring Karmak customers
useful information using the convenience and speed of the Web.
Use our Feedback Form to
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Subscriptions are free to all Karmak customers.
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© 2001 Karmak, Inc.
One Karmak Plaza
P.O. Box 680
Carlinville, IL 62626
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