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The purpose of Karmak Compass is to keep
all our
customers informed of current activities within the Karmak family. This newsletter is
designed for both technical and non-technical readers.
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What and
when?
conferences: Legend
& INFO 5 dealers
training: Legend,
INFO 5, ProfitMaker
industry events |
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What's new at Karmak?
Legend & INFO 5, Legend,
INFO 5,
people
in the news |
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About Karmak Compass |
What and when?
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Karmak
2003 Dealers' Conference
October
8-10, 2003
Sheraton
St. Louis City Center Hotel & Suites
Legend
and INFO 5 dealers, reserve
your space today for the Karmak 2003 Dealers' Conference
this fall in St. Louis, Missouri.
Visit our Conference website for detailed information and convenient
registration via the web, fax, or mail.
This year's conference is guaranteed
to help you measure your business and your customer. Join
us to learn:
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The Measure
of Tomorrow:
Your Business, Your Customer
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- How industry trends will impact you
- How your customers measure
you
- How to develop service beyond the
sale
- Priceless, practical methods to
achieve customer loyalty
- New tools to help you maximize your
performance
For additional information: Legend
users may contact Angela
Pauline at
or 1-800-252-7625; INFO 5 users may contact Heather
Gardner at
or 1-800-865-8991.
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Karmak Home Page
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 Training: Karmak Legend®
- INFO 5® - ProfitMaker®
Legend
New classes have just been added to the Legend Training
Center schedule, including Regional Training in North
Carolina and California. In
addition to our most popular workshops held at our headquarters office, we will be offering a new
class featuring Physical
Inventory, Inventory Reconciliation, and an introduction ProfitMaster™
Bar Code Receiving. To sign up for Training Center workshops, contact
Joyce Donaldson at
or 800-252-7625 ext. 2209. For
information on additional training opportunities, contact Lari
Kaburick at
or 800-252-7625 ext. 2620. INFO 5
Our popular Regional Training classes
are coming to Baltimore, Md., and the
Raleigh-Durham,
N.C. area this fall. See the INFO 5
Training Center schedule for details. While these classes offer
advanced training for parts and service personnel, controllers are also
encouraged to attend. In addition, the Karmak Training Center in
Springfield, Missouri, offers new hire training in Accounting, Counter
Processing, and Services Processing, as well as basic and advanced
Parts and Service management training. For information
and workshop reservations, contact Jerry
Cain, Manager of Quality
Assurance, Documentation, and Training
at
or 800-865-8991.
ProfitMaker
We offer a variety of convenient training and consulting options to increase your
efficiency on the ProfitMaker system. Visit the ProfitMaker
Updates website or contact Barbara
Mitchell at
or 800-252-7625 for more
information.
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Karmak Home Page
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Upcoming
truck industry events
Check out our TruckRealm.com calendar of
events for 2003.
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Karmak Home Page
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Special
pricing on KOLD
An innovative solution
for document management for Legend
and INFO 5 |
| KOLD,
our innovative electronic archiving system for Karmak
reports, can save you countless reams of paper, hours of
labor, and prevent loss of vital documents in the event of a
disaster.
KOLD allows you to
conveniently view, distribute, archive, and retrieve Karmak
reports without wasting resources, like paper, supplies and
equipment, and valuable storage space. And, Karmak has
special options for additional benefits, like the ability to
annotate reports and archive to CD-ROM.
Now through September 30,
2003, KOLD is available for $5,950. The normal retail price
for KOLD is $9,900. So, start reducing your costs today with
KOLD. Contact your Karmak
regional manager, or call 800-622-6311.
Discount on KOLD software
only; setup and extras are regularly priced. Terms are Net
10 with a $600 down payment. |
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Limited
Time
Offer
$5,950 |
Offer
available through Sept. 30,
2003. The normal retail price for KOLD is $9,900. |
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Karmak Home Page
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Trudell
tracks customer trends with Karmak's new Customer Profile
Interface
ProfitMaster module for Legend
and
INFO 5
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 Trudell Trailers, a Great Dane
and Wells Cargo dealership, set out to build a custom
CRM application only to discover that the system was
very expensive and would require a tremendous amount
of work to produce a user-friendly interface. So,
instead, Trudell chose GoldMine® to work
with its Karmak INFO 5 business management system,
which seamlessly tied into the AS400.
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Continued>
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Karmak Home Page
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Save time and money with Legend
Price File Transport
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 Price File Transport allows you to transmit price files via the Internet, eliminating costs and time associated with shipping and loading traditional price tapes. Price File Transport
is now available for Legend Version 5.7-1 users.
Streamlined updates
With Price File Transport, you request price files to be downloaded through a new Legend program. Karmak then sends the zipped (compressed) files via File Transfer Protocol (FTP) to your business system. The files are automatically unzipped on the business system and put into the proper directory. Once you are notified of the successful transfer via
VMS e-mail, your price updates can be run as usual.
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Karmak Home Page
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 New INFO
5 Release Update
procedures
Save with Internet ordering
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We have implemented new procedures to improve
the efficiency of the INFO 5 software release process, and to
reduce your software update costs. The release update
manuals are now available to you online in a PDF format, where you can
easily view, download, and print them. Because of this new
feature, these manuals will no longer be automatically shipped to
you.
If you prefer, you can also order your update CDs directly
from the Internet, instead of filling out the CD order form and
faxing it in. As an added benefit, you will no longer be
charged shipping costs and/or media for the update CD, PTF CDs, or
FIDO documentation CDs.
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Karmak Home Page
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Karmak customers
named to Kenworth councils
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Congratulations to the following Karmak
customers on being chosen Kenworth Parts Council Members and
Dealer Council Members for 2003.
- Kevin Jones, Kenworth of Tennessee,
Nashville, Tenn. (INFO 5) - Kenworth Parts Council Member
- Dan Villeneuve, Tandet Kenworth,
Kingston, Ont. (Legend) - Kenworth Parts Council Member
- Jim Hartman, Truck Enterprises,
Harrisonburg, Va. (INFO 5) - Kenworth Dealer Council
Vice-Chairman
- John Sahling, Sahling Kenworth,
Kearney, Neb. (INFO 5) - Kenworth Dealer Council Member
- Ron Whiteford II, Lower Great Lakes
Kenworth, South Bend, Ind. (Legend) - Kenworth Dealer
Council Member
- Bob Sutton, Kenworth of Central
Florida, Orlando, Fla. (INFO 5) - Kenworth ATD Line Representative
The councils consist of leading parts
managers and executives from Kenworth dealerships in the United
States and Canada.
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Karmak Home Page
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Karmak
names Western Area Manager
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Frank Halbert |
Karmak recently promoted Frank Halbert to Area Manager for the Western territory. In his new sales position, Halbert will oversee four Western Regional Managers, and ensure that Karmak customers receive the best sales and service support.
For nearly three years, Halbert has headed up the Texas, New Mexico, Louisiana, and Mississippi areas for Karmak. Regarding his new position, Halbert said, “I look forward to moving Karmak further toward exceeding customer expectations — by creating an environment that promotes customer appreciation and delight through better service and a wider range of special offerings.” |
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Karmak Home Page
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Karmak names
new Consultant
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Randy Wilson |
Karmak recently named Randy Wilson as a new
Legend Applications Consultant. Randy joined Karmak five years ago,
and has previously worked as a New Accounts Coordinator and Trainer,
specializing in the Legend Parts and Service package. Since June
2002, he has served in the ProfitMaster Services group, assisting
customers with setup, training, and support of Karmak's newest line
of products.
"Randy's expertise in Karmak software and
experience in the industry will be a real benefit to our
customers," said Bryan Horstman, Manager of Consulting.
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New Consultant joins
Karmak |
Randy Skelton |
Randy Skelton
recently joined Karmak as a Legend Applications Consultant.
Randy comes to Karmak with 20 years of experience working with
a large fleet service, where in addition to being a warehouse
distributor, they were a remanufacturing and repair shop.
Skelton most recently served as their Vice President of
Operations. Having worked with Karmak's Legend system for
several years in technical and managerial positions, he has
used nearly every aspect of the system. A Texas native, Randy resides in the Dallas area. |
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Karmak Home Page
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New Regional Manager
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Mike Teague |
Mike Teague has joined Karmak
as the Regional Manager for Texas, New Mexico, Louisiana, and
Mississippi. Involved in the heavy-duty truck industry since 1997, Mike previously sold Class 8 trucks for
dealerships in the East Texas area and also worked in a service department where he used the Karmak system.
Mike has also worked as an owner-operator,
contracting with FedEx. Mike and his wife, Jennifer, reside in
Lubbock, Texas. |
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Karmak Home Page
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About Karmak Compass
This newsletter is designed to bring Karmak customers
useful information using the convenience and speed of the Web.
Use our Feedback Form to
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Subscriptions are free to all Karmak customers.
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Karmak Home Page
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© 2003 Karmak, Inc.
One Karmak Plaza
P.O. Box 680
Carlinville, IL 62626
www.karmak.com
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