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The purpose of Karmak Compass is to keep
all our
customers informed of current activities within the Karmak family. This newsletter is
designed for both technical and non-technical readers.
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| In this issue:
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What and
when?
conferences
training: Legend,
INFO 5, ProfitMaker
industry events |
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Hot tips
Legend, INFO 5 |
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Did
you know? |
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What's new at Karmak?
Legend & INFO 5, All customers,
people in the news |
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About Karmak Compass |
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What and when?
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Karmak
2004 Distributors' Conference
March
3-5, 2004
Karmak
2004 Dealers' Conference
October
6-8, 2004
Plan now to attend either event at the
Sheraton St. Louis City Center.
Click
here for conference dates through 2006.
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Here's what
attendees of Karmak's 2003 Dealers' Conference said:
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"I learned a lot from the
Help Desks and Product Demo Room."
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"We were able to brainstorm
at the conference and come up with a procedure to address a
problem of moving parts from our dealership to our leasing
company."
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"Karmak keeps on getting
better!"
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More on the
2003 Dealers' Conference>
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Top of Page
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Karmak Home Page
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 Training: Karmak Legend®
- INFO 5® - ProfitMaker®
Legend
The new Legend Training
Center schedule includes Regional Training
in the Raleigh-Durham,
N.C. area. In addition, the Training Center at Karmak Headquarters in
Carlinville, Ill. has scheduled workshops in systems and service mangement,
plus a new class in physical inventory, inventory reconciliation
and an introduction to ProfitMaster Bar Code Receiving. To sign up for Training Center workshops, contact
Joyce Donaldson at
or 1-800-252-7625 ext. 2209. For
information on additional training opportunities, contact Lari Vanderpoel at
or 1-800-252-7625 ext. 2620. INFO 5
Our popular Regional Training classes
are coming to Baltimore, Md., and the
Raleigh-Durham,
N.C. area this fall. See the INFO 5
Training Center schedule for details. While these classes offer
advanced training for parts and service personnel, controllers are also
encouraged to attend. In addition, the Karmak Training Center in
Springfield, Mo. offers new hire training in accounting, counter
processing, and service processing, as well as basic and advanced parts and
service management training. For information
and workshop reservations, contact Jerry
Cain, Manager of Quality
Assurance, Documentation, and Training,
at
or 1-800-865-8991.
ProfitMaker
We offer a variety of convenient training and consulting options to increase your
efficiency on the ProfitMaker system. Visit the ProfitMaker
Updates website or contact Barbara
Mitchell at
or 1-800-252-7625 for more
information.
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Top of Page
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Karmak Home Page
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Upcoming
truck industry events
Check out our TruckRealm.com calendar of
events, updated for 2004.
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Karmak Home Page
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Save by
integrating leading server technology that works for you
Special
pricing on Legend or INFO 5
server upgrades
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| The IBM iSeries and HP
AlphaServers work for you, delivering tools to help you
control your business with more flexibility and more
efficiency. And now you can do it more cost effectively. It’s
easier than ever to save on a new, more powerful, more
reliable business class server. From October 1 to December
31, 2003, Karmak is offering 15% off MSRP, when you
order either an IBM iSeries or HP AlphaServer. But, it’s a
limited time offer. Get the server that works for you today.
Contact your
Karmak regional manager, or call 1-800-622-6311.
Discount on
IBM iSeries or HP AlphaServer only; extra or accessory
hardware, licensing, setup, service, and other extras
are regularly priced. Terms are Net 10. |
Limited
Time 15% Discount
Now
through Dec. 31, 2003 |
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Karmak Home Page
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 System software
upgrades can be painless
Let's face it; you probably
don't like the thought of upgrading your business system to
the latest version of software. However, you know it has to
be done in order to take advantage of new programs and
enhancements that will keep you at an advantage over your
competition. Now, Karmak
is providing a service to make it easier to get current on your system software.
Legend
upgrades
The latest version of the
Legend business system, Version 5.7-1, requires an operating
system of OpenVMS of 7.3 or higher. Therefore, if your
operating system version is lower than 7.3, you will
receive four additional CDs when you receive your
Legend 5.7-1 CD; OpenVMS 7.3, Firmware 5.3, Firmware
5.9, and Patches.
After receiving your upgrade
CD(s), please call Karmak's Systems Support group at 1-888-671-6010, or e-mail . We'll put
you on our calendar so we're aware when you plan to install
the upgrade(s). Or, schedule a date for Karmak to perform
the upgrade(s) for you.
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INFO
5 upgrades
The latest version of
the INFO 5 business system, Release 7.1A, requires an operating
system of OS/400 of V4R5 or higher. After receiving
your upgrade
CD(s), please call Karmak's Applications Support group at
1-800-865-8991, or e-mail . We'll put you on our calendar so we're aware when you
plan to install the upgrade(s). Or, schedule a date for Karmak to
perform the upgrade(s) for you.
See the article
in Compass issue 19 for
additional information on new, more efficient INFO 5 release
update procedures.
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When we have the date of your upgrade, Karmak can assign a
representative specifically to your company to provide the
best level of support. If you are unsure if you want to
perform the upgrade on your own, call us and we will set up
a time to review the instructions and answer any questions.
If you still don't feel comfortable, Karmak will schedule a
date and perform the upgrade(s) for you -- either during or
after business hours.
If you schedule your
upgrade(s) during Karmak's normal business hours, Monday
through Friday 8:00 a.m. to 5:00 p.m. Central Time, we will
assist or perform the upgrade(s) for you at no charge. You
may contract Karmak to perform the upgrade(s) after hours
for a fee. This applies to Legend, INFO 5, and operating system
upgrades. Note that a representative from your company must
be onsite to enter commands.
Our goal is for
all of your Karmak upgrades to be as painless as possible,
and we are confident that our new procedures will accomplish
just that. Please call us with questions at any time.
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Karmak Home Page
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Make inventory management a
snap with bar coding
New ProfitMaster module now
available for Legend
and INFO
5
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Post parts in seconds. Improve accuracy. Speed up
cycle counting. ProfitMaster Bar Code Receiving makes inventory
management a snap.
You’ll raise your inventory efficiency by
speeding up mundane activities in the warehouse, running day-to-day
cycle counts more quickly and accurately, and dramatically
increasing the speed and efficiency of your back counter.
Eliminate hours of deciphering handwriting or
tying up countless hours of manpower. Bar Code Receiving permits the
interface from a hand-held bar code scanning device to Karmak’s
Inventory Management system, where items are accurately scanned into
inventory as they are received.
By simply scanning a part number, you can
obtain the necessary information to satisfy a customer’s needs
immediately, eliminating the need to type in part numbers or look
them up. Additionally, faster counts allow counter personnel to complete more
cycles, and count fast-moving part numbers and cores.
In your service areas, bar coding saves time
by tracking mechanics’ time to repair orders and offers a faster
way to attach parts to repair orders.
Make inventory management a snap. Contact your
Karmak regional manager, or call Karmak Sales today at
1-800-622-6311 to set up a demo or request a copy of our new Bar
Code Receiving information sheet.
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Contact your suppliers now for easier bar
coding
To take full advantage of new bar coding capabilities, you are
advised to contact your suppliers’ representatives to request
their bar code cross files before installing ProfitMaster Bar Code
Receiving. This will ensure accurate crosses from scanned part
labels to the suppliers’ part numbers in your Karmak system. It is
important to ask for their entire heavy-duty line, not just your
specific inventory. We have crosses for some suppliers, so please
contact ProfitMaster Services at
1-800-252-7625, or
, to determine which suppliers you
may need to contact prior to installing Bar Code Receiving.
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Bar Code
Receiving's hand-held PC interface offers added convenience and efficiency
Click for a full-sized view.
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Top of Page
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Karmak Home Page
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Ordering business forms
and related products has never been easier or quicker
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 Thanks to the recent partnership between
Reynolds and Reynolds and Karmak, you now have the opportunity to
order all your business forms and related products online at
www.reysource.com any time of the day—at your convenience.
ReySource.com is the Reynolds online site
for placing orders, checking order status, and reviewing order
history for business documents, promotional products and related
items. You can access ReySource.com from the Karmak website at www.karmak.com. The link on our home page takes you to a site
where you can either:
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- View the business forms catalog online,
or
- Log in to ReySource.com to place a
business forms order
After logging in to ReySource, you can
search for specific items, view your history of previous orders,
or enter item numbers to quickly place your order. SSL encryption
keeps your data secure and protected as it transfers across the
Web. Each user of ReySource has their own private user name and
password so that orders can be tracked to specific individuals
within your organization.
Using ReySource.com is easy and FREE. There’s
no membership fee, and setting up your user account is quick and
painless. To get your secure login information today, simply call
1-800-344-0996, and select the ReySource Support option. A friendly
customer service representative will be happy to help set you up
today. ReySource Support can also be contacted via e-mail at
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For additional questions on Karmak forms, Legend users may
contact the New Accounts Coordinator at 1-800-252-7625, and INFO 5
customers may contact the Training Coordinator at 1-800-865-8991. |
Click the Reynolds &
Reynolds link in the upper right on www.karmak.com
to go to the page above, where you may log into ReySource.com
and order forms online, or view the forms catalog before
logging in to place your order.
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After logging in to
ReySource.com, use the item search, order history, or quick order
features to place your order.
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Top of Page
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Karmak Home Page
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Karmak 2003 Dealers' Conference
a success
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Attendance at the 14th annual Karmak
Dealers' Conference, held October 8-10, 2003, at the Sheraton St.
Louis City Center, increased dramatically this year. Customers had
many opportunities to network with their peers, Karmak staff and
suppliers.
The Wednesday morning conference
kick-off was highlighted with OEM breakouts, including
International, PACCAR, Volvo/Mack, and Caterpillar. The kick-off
speaker, Frank Halbert, Karmak's Western Area Manager, discussed,
"Who's in Charge?" In his keynote, Halbert addressed the
importance of the customer, and how everyone in your organization
impacts the customer and his loyalty.
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The Karmak 2003 Dealers'
Conference drew a crowd with exciting new sessions and
expanded accommodations.
More Conference Photos>
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Continued>
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Karmak Home Page
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Customers
win at Karmak's 2003 Dealers' Conference
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Congratulations to the following customers who
won prizes at the drawing held during the
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Dealers' Conference on Friday,
October 10.
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Continued>
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Karmak Home Page
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Legend
tip
- See profitability on
repair orders
Service managers will benefit from this
feature, available with Legend 5.6 and higher, which lets authorized
users quickly see profit margins by operation on repair orders.
When Repair Order Review/Invoice (RS130F)
Central Parameter line 34 is set to Y, the program shows
"Profitability by Operation" at the end of the printed
repair order review.
The Profitability by Operation section shows
the following information:
- Sale--the price for each operation
(parts and labor) before sales tax
- Margin--profit margin dollars, which
is price less cost
- Hours--the actual hours worked if
Central Parameter line 26 is set to N, billed hours if set to Y
- Average--the average profit margin
dollars per hour worked, which is margin dollars divided by
hours worked
- Percent--the profit margin
percentage, which is margin dollars divided by sale dollar
- Total--the total of each column for
the entire repair order
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For more information on repair order reviews,
refer to the Service Department Repair Order Invoicing section of
your DocWizard documentation CD, or contact the Legend Parts and
Service Support Department at
or 1-888-671-6008.
INFO 5
tip - Checking the DOC report
Karmak recommends that the Daily Operating
Control (DOC) report for Accounts Receivable and Accounts Payable be
checked EVERY DAY! This will eliminate a lot of trouble later. The
DOC report is set up in Menu AGL03, Option 14 Define Daily
Operating Control for A/R and A/P in each library that has its
own General Ledger. It is printed as part of the End-of-Day process.
The totals for A/R and A/P need to be compared. If they do not
match, then they are out of balance. If these reports are checked
daily and Applications Support is called when they are out of
balance, it is easer to find the cause and correct the error. Since
A/R can only be checked in the current and prior month, it must be dealt
with as soon as possible. Correcting an out of balance that is older
than current or prior month requires file restorations and can be
very time consuming and costly. As in A/R, it is better that we know
A/P is out of balance as soon as possible since the cause is much
harder to find as time passes.
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Karmak Home Page
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Did you know?
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Karmak software at a glance
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Here’s a quick guide to our main products and
newest modules, and how they relate to each other. Contact your
Karmak regional manager, or click the links below for more
information on any of these products.
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Karmak Home Page
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About Karmak Compass
This newsletter is designed to bring Karmak customers
useful information using the convenience and speed of the Web.
Use our Feedback Form to
send us suggestions, comments, or news items for publication.
To subscribe, update your e-mail address, or
unsubscribe, use our Subscription page.
Subscriptions are free to all Karmak customers.
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Karmak Home Page
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© 2003 Karmak, Inc.
One Karmak Plaza
P.O. Box 680
Carlinville, IL 62626
www.karmak.com
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