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The purpose of Karmak Compass is to keep
all our
customers informed of current activities within the Karmak family. This newsletter is
designed for both technical and non-technical readers.
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| In this issue:
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What and
when?
Conferences and meetings
Training: Legend, INFO 5,
Director
Series
Industry events
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Hot
tips
INFO 5
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Did
you know?
How to get started
with Bar Coding
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What's new at Karmak?
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About Karmak Compass
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What and when?
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Karmak
Distributors' Conference 2005
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Karmak
Distributors' Conference 2005
March
9-11, 2005
Sheraton St. Louis City
Center
St. Louis, Missouri
Discover the leading technologies that will take your business
into the future. Visit our Conference
website for complete details and to register online, by
fax, or by mail. Registration deadline is February 11,
2005.
Karmak Dealers' Conference 2005
October
19-21, 2005
Sheraton St. Louis City
Center
St. Louis, Missouri
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Karmak Home Page
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 Training: Karmak Legend®
- INFO 5® -
Director
Series
New
offerings through
Karmak Training Center
In addition to our popular Legend and INFO
5 training classes, the Karmak Training Center is now offering webinars. A webinar
allows you to attend class from your location via the Internet in a live,
interactive session. In addition, Legend regional
training is coming to Las Vegas, Nev. in
April. New INFO 5 Version 7.2 Update Evaluation
webinars provide a preview of what to expect when upgrading to Version 7.2. For more on INFO 5 Version 7.2 see the article
in this issue. Visit the Legend and INFO
5 Training Center websites for all currently scheduled classes.
Director
Series training
For ProfitMaker® customers,
Director Series Upgrade webinars are available via the Internet. Call
the Director Series Help Desk at 1-866-452-7625 to schedule a WebEx
Upgrade Training date after Director Series has been installed on your
server.
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Karmak Home Page
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Upcoming
truck industry events
Check out our TruckRealm.com calendar of
events.
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Top of Page
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Karmak Home Page
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What's new at Karmak?
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| Karmak's
Internet Parts Sales software allows users to expand
market share |
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Karmak announces the
release of ProfitMaster® Internet Parts Sales,
an Internet-based software solution designed for dealers
and distributors to receive parts orders from customers
over the Internet. The easy-to-use software can be
seamlessly integrated into the Karmak business system to
expand market share beyond the physical location of your
business.
From parts search to checkout
Divided into Retail and Administrative environments, Internet
Parts Sales enables customers to place parts orders with a click
of the mouse. The system allows customers to search for parts,
check price and availability, create and maintain a shopping cart,
and checkout.
Customer permissions are controlled by
system settings and pre-established accounts within the business
system. To ensure security and efficiency, the system is designed
with a 30 minute timeout feature.
System efficiency
From setup to sales, the Administrative environment is designed
for use by dealer or distributor in-house personnel. This
environment provides flexibility in controlling which customers
may purchase via the Internet.
When your customer enters selection
criteria, parts information will be retrieved on demand from the
Karmak business system. Parts pricing for a customer, along with
availability, is controlled by the business system. Once a
customer completes the checkout process, the business system
processes and fulfills the orders, emailing an acknowledgement
back to the customer.
For more on Internet Parts
Sales, visit our website,
contact your Karmak
regional manager, or call 800-622-6311.
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Special
pricing on
Internet Parts Sales
Now Internet Parts Sales
is being offered at a special price, which includes initial licensing fee for headquarters locations, plus monthly license and monthly support.
Take your customers online today with Internet Parts Sales. For
details,
visit our website, contact your Karmak Regional Manager or call
800-622-6311.
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Karmak Home Page
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 Speed
up parts orders with Remote Parts
Sales software
Karmak is releasing Remote
Parts Sales, which allows you to place parts orders at
customer locations and any other location using bar code
technology.
To speed up your parts
order processing, Remote Parts Sales uses bar code
scanners to take the worry out of data collection. The bar
code technology conveys precise data by eliminating data
entry errors and the need to decipher handwriting.
With Remote Parts Sales,
you can keep track of orders as you visit customers.
Whether you enter multiple orders for one customer or one
order for many different customers, your orders are saved
in the handheld PC. The software allows customer or item
numbers to be accurately scanned or manually entered onto
an order.
Once a customer number,
purchase order, and one or more parts numbers have been
scanned or entered, the order can be sent from a wireless
network or USB dock to the Karmak business system and
created as a parts sales order. Prior to transmitting,
orders can be saved on the handheld PC and easily reopened
later for editing. Then, orders can be called in,
transmitted from any wireless "hot spot," or
transferred once you return to your office or hotel room.
Visit the Remote
Parts Sales web page, contact your Karmak
Regional Manager, or call 800-622-6311 for more information.
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Karmak Home Page
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 Announcing
INFO 5 Version 7.2
INFO 5 Version 7.2 is now in general release.
Please review the following procedures for the Version 7.2 Update.
The Version 7.2 Update will be sent once you
have met the following prerequisites. If your System does not meet the first
two requirements below, please contact INFO 5 Support for upgrade information.
- Current operating INFO 5 version level is
7.1A
- AS/400 operating system level is OS/400 V5R1M0 or higher
- Completed all of the steps in the Version 7.2
Pre-Update Manual
- Company has attended one of the Pre-Update 7.2
Webinars, held on a regular basis and free to clients who are upgrading to
Version 7.2
Continued>
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Karmak Home Page
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Karmak releases Sales Management Version 1.3
Karmak is pleased to announce that the Sales Management v1.3 release is now available to all
users as of January 24, 2005. This patch is another result of the feedback Karmak has received from you. Please contact ProfitMaster Services at
to schedule a convenient time to load this patch.
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Karmak Home Page
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 Director Series Version 1.1
released
Karmak is pleased to announce that the Director Series v1.1 release is available to all currently supported users
as of January 24, 2005. This update is a result of the feedback Karmak has received from you. To schedule a convenient time to load this update, please contact Director Series Services at
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Karmak Home Page
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Microsoft Windows
updates for ProfitMaster and
Director Series software
- Microsoft .NET Framework 1.0 Service Pack 3 and Microsoft .NET Framework 1.1 Service Pack
We have made the necessary changes and thoroughly tested our ProfitMaster
and Director Series software with the following critical updates:
Microsoft has released Microsoft .NET Framework 1.0 Service Pack 3 and Microsoft .NET Framework 1.1 Service Pack 1. These updates affect Karmak’s Windows-based products. Microsoft delivers these Service Packs through the Windows Update site at
http://windowsupdate.microsoft.com.
- Windows XP Service Pack 2
We have tested our
ProfitMaster and Director Series software with this Windows release, and we are confident that there is minimal impact.
Windows XP Service Pack 2 has been released. Microsoft delivers this Service Pack through the Windows Update site at
http://windowsupdate.microsoft.com.
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Karmak Home Page
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Bell named Software
Applications Specialist for Karmak
Karmak recently named Duff Bell as a new
Software Applications Specialist. In his new sales position, Duff will be the
key technical software resource for prospective customers, in addition to
conducting business system and Webex demonstrations for Karmak's sophisticated
Legend, ProfitMaster, and Director Series software.
Bell rejoined Karmak nearly two years ago, after
heading up Western Interior Services. Prior to leaving Karmak in 2002, Bell had
been the Western Area Manager since 1999. Duff brings more than 9 years of
experience using Karmak business software systems and a vast amount of industry
knowledge through his 23 years working for a truck equipment and trailer
company.
"Duff is a valuable asset to Karmak with
his in-depth software expertise," said Jim Schien, Vice President of Sales
& Marketing. "His broad experience and understanding of customer needs
and the market serves Karmak well."
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Duff Bell
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Karmak Home Page
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 Karmak announces new
ProfitMaster Business Management brochure
Karmak announces the release of its new ProfitMaster Total Business Management Software brochure.
For complete management of your business system, ProfitMaster is a total business management software designed with many programs and modules
to enhance your business, optimize your efficiency, and ultimately increase your profits.
Designed to help dealers and distributors gain control of their business operations, now Karmak provides an overview of ProfitMaster in this comprehensive 6-page brochure. It’s complete with detailed information regarding Karmak’s new functionality-rich ProfitMaster, which can be tailored to meet your exact business needs. Karmak’s ProfitMaster software puts you in control.
For your free ProfitMaster Total Business Management Software brochure, call Karmak today at
800-622-6311, or contact your Karmak
Regional Manager.
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Karmak Home Page
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INFO 5 tip: Have you checked your problem log
lately?
On a regular basis, you should do the
following:
From the command line, type WRKPRB
<enter>
Review the list for any hardware 'Problem
Descriptions' that could indicate attention needed. Specifically, if you
see a description such as "*ATTENTION* Contact your hardware
service provider now." contact Karmak Systems Support at 800-865-8991
or
for assistance.
One of the items that can cause this
problem occurs on certain iSeries™ servers that are over 3 years old.
The problem is a failing cache battery. The write cache provides greater
data integrity and improved performance. When the iSeries™ server sends
a write operation, the data is written to the cache. Then, a
write-completion message is sent back to the server. Later, the data is
written to the disk. If the cache battery fails, normal operations can
take 2-6 times as long as usual.
The good news is that the the iSeries™
will send warning messages for 3 months prior to failure. However, to see
the warning, you need to be looking at your problem log as detailed above.
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Karmak Home Page
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 Did you know?
How to get started with Bar Coding
Bar Coding brings technology to your
fingertips, raising inventory efficiency and dramatically speeding up
service operations, while improving accuracy and simplifying processes. Bar
Coding is easy to incorporate into most service management areas and
inventory-related procedures. Click here to get
started with Bar Coding.
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Karmak Home Page
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About Karmak Compass
This newsletter is designed to bring Karmak customers
useful information using the convenience and speed of the Web.
Use our Feedback Form to
send us suggestions, comments, or news items for publication.
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Subscriptions are free to all Karmak customers.
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© 2005 Karmak, Inc.
One Karmak Plaza
P.O. Box 680
Carlinville, IL 62626
www.karmak.com
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