In this issue:
Real-time
Performance Monitor 1.1 now available for Sales and ServiceKarmak is pleased to announce that the newest version of Real-time Performance Monitor (RPM), Version 1.1, is now in general release for Sales and Service modules. RPM is a browser-based dashboard of real-time data from your business system, displayed in customized views. The new release is available as two separate modules. RPM 1.1 for Service provides continuing support for service departments. RPM 1.1 for Sales provides a new interface with ProfitMaster® Sales Management. Both versions include such enhancements as on-the-fly filtering, user-entered comment functionality, locked headers, e-mail and quick send features, new drill down options for linked views, and more ways for users to customize their displays.
For more information on Real-time Performance Monitor, contact your Karmak sales representative, or call 800-622-6311.
ProfitMaster
Sales Management 1.5 coming soonProfitMaster Sales Management Version 1.5 is currently in beta testing and will soon be available. This release includes many software and user interface enhancements based on customer feedback. These are just a few of the new features designed to streamline business processes and improve your sales operation:
GM RIM software interface is now available for Karmak Legend® systems, and development is currently in progress for the interface to INFO 5® systems.
RIM provides GM dealers with automatic management of their parts inventory. Dealers transmit parts history, daily sales, and inventory data from their Legend systems back to GM, via Karmak, for analysis. GM, in turn, transfers suggested returns and purchase order information, again via Karmak. This makes it easy for dealers to order parts and manage their inventory, and keep that inventory current and relevant to their daily business.
Legend users must be on Legend Version 5.9-1 to use the interface. To order your Legend upgrade, contact Shawna Morton at 1-800-252-7625 or . For details and pricing on the GM RIM interface, contact your Karmak sales representative, or call 800-622-6311.
When powerful storms swept through the Midwest on July 19, 2006, hundreds of thousands of homes and businesses were without power for several days. At Karmak headquarters in Carlinville, Ill., however, it was business as usual thanks to careful preparation and a reliable backup system. Within a few seconds of losing electricity, a generator equipped with a Caterpillar 3406c engine kicked in to power the facility for two days.
“Our number one priority is keeping our customers and Karmak up at all times,” said Jerry Loveless, Facilities Manager. “Other than the noise of the generator running, nobody would know when we are on it.”
In addition to sustaining the productivity of more than 100 employees at the 36,000+ square foot facility, the generator ensures that customers running on Karmak’s ASP network are not disrupted by a local power failure. In fact, they would not notice the instant switch at all, according to Aaron Shipley, IT Manager.
The generator is controlled and monitored via remote software and is capable of running at full load for three days on one tank of fuel. Maintenance includes frequent checks on gauges, switches, oil, and water, 4 hours of operation every weekend, and service by Caterpillar twice a year. Additional protection plans for the ASP network include moving servers to a remote local site or to our Springfield, Mo., office in the event that local disaster solutions are not viable.
Karmak recently expanded its sales force by adding three new Regional Managers to our team of sales professionals. The newly created positions will increase Karmak's presence in the Southeast and Central U.S.
| Price Jones is the new Regional Manager covering Alabama, Mississippi, and Tennessee. Price has extensive sales experience in national account sales with several leasing companies in the Southeast, including General Car & Truck Leasing, Ruan Leasing, and Ryder. He comes to Karmak from Freightliner of Knoxville. Price and his family live in the Knoxville, Tenn. area. |
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| Ron Kiser joined Karmak as Regional Manager for Florida, Georgia, North Carolina, and South Carolina. Ron began his career with Cummins Atlantic in the early seventies and later worked with IBM in International Acquisitions. He most recently managed sales and marketing as Northeast Regional Manager for International/Ford Blue Diamond Group. He and his family live in Concord, N.C. |
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| Louie Wilmot is the new Regional Manager for Arkansas, Iowa, Kansas, Minnesota, Missouri, and Nebraska. Louie brings several years’ experience in the heavy-duty trucking industry to his new position, including familiarity with dealerships, leasing operations, and fleet management. Before joining Karmak, Louie worked in sales and leasing for Wisconsin Kenworth. Louie lives in Port Washington, Wis. |
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Each manager was selected for his exceptional skills to ensure that customers in these regions receive the best sales and service support.
Responsibilities within our customer base sales team were recently realigned to allow greater focus on our customers' sales support needs. Here are some details on these four professionals, all of whom have consistently won honors at Karmak's Annual Sales Awards ceremonies.
| Brad Ambuel is responsible for Legend customer base sales in Arkansas, Iowa, Louisiana, Minnesota, Missouri, Nebraska, New Mexico, Oklahoma, and Texas. In addition, he prepares all new business quotes for Legend/ProfitMaster systems. Brad joined Karmak in 1997 with 5 years of previous sales experience, and gained a thorough understanding of Karmak software as a Customer Support Specialist before moving to sales in 2000. Brad has a degree in Accounting and is also a Volunteer Firefighter for the City of Carlinville, Ill. Contact Brad at or 800-622-6311 ext. 2700. |
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| Sherry Bruce handles Legend customer base sales for Alaska, Oregon, Washington, British Columbia, Alberta, Yukon Territory, Latin America, Dominican Republic, and Puerto Rico, in addition to her duties as Legend Warranty Administrator. Sherry has been with Karmak for almost 8 years, dealing with customer warranty, maintenance contracts, and service issues since 2000. In that time, Sherry developed a healthy list of contacts to help resolve customers' service issues as quickly as possible. Sherry enjoys the variety of talking to a wide array of people on a daily basis, from fellow Karmak employees to customers and vendors. Sherry was named a Karmak Employee of the Quarter in 2001. Contact Sherry at or 800-622-6311 ext. 2246. |
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| Chuck Hamel is responsible for customer base sales in all states east of the Mississippi River plus the Canadian provinces of Manitoba, New Brunswick, Newfoundland, Nova Scotia, Northwest Territories, Ontario, Quebec, and Saskatchewan. Chuck has been with Karmak for almost 13 years, and has a degree in Computer Science with a minor in Math. He worked as a Karmak New Accounts Rep, a Conversion Programmer, and an Installer before moving to sales. Chuck says he enjoys working with customers to determine the best solutions to their needs. Contact Chuck at or 800-622-6311 ext. 2558. |
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| Kim Scott is responsible for all INFO 5 customer base sales and INFO 5/ProfitMaster new business quotes, as well as Legend customer base sales in Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, North Dakota, South Dakota, Utah, and Wyoming. She has been working at Karmak for almost 10 years and is an IBM Certified Specialist and iSeries Solution Sales Associate. She says it’s the people she works with that make her job enjoyable—both customers and Karmak staff. Kim was voted Karmak Employee of the Quarter and Employee of the Year by her co-workers in 2000. Contact Kim at or 800-865-8991 ext. 275. |
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October 23-27, 2006
Hilton St. Louis at the Ballpark
St. Louis, Missouri
Don't strike out—register today for the most remarkable learning and networking event in Karmak's 25-year history.
Visit our website at www.karmak.com/conference for complete information and online registration. Or call us at 800-622-6311 (Legend) or 800-865-8991 (INFO 5) for details. Register by September 15, 2006, to reserve your space.
Discuss network
protection, wireless security, and
bandwidth monitoring in the Network Advisory Lab
We're now offering training sessions for our newest software line, designed for ProfitMaster users running either Legend or INFO 5 business systems. Currently scheduled Webinars include:
Visit our ProfitMaster Training web page for details and online registration.
We are offering Physical Inventory Webinars at a discounted rate on the second Tuesday of every month from September through December, plus a FREE Inventory File Maintenance Webinar in October. Currently scheduled Webinars and classes include:
| Webinars - all times listed are Central Time |
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| Training Center Classes - held at Karmak Headquarters in Carlinville, Ill. |
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| Visit our Legend Training Center web page for class descriptions and registration information. Out of the office during scheduled Webinars? Not a problem. Give us a call at 800-252-7625 and we will schedule one at a time convenient for you. |
Increase your efficiency on the INFO 5 software package with our latest training offerings. Come to the Training Center at Karmak’s Springfield, Mo. office, or attend convenient Webinars from your location for a low fee. Currently scheduled Training Center classes and Webinars include:
Visit the INFO 5 Training Center web page for class descriptions and online registration. For questions regarding INFO 5 training or to request custom Webinar sessions, please call 800-865-8991 or e-mail .
Call the Director Series Help Desk at 866-856-4846 to schedule a WebEx training date after Director Series has been installed on your server. For more on other training options, visit the Director Series Training web page or contact Jim Vanderpoel, Director Series Manager, at 866-856-4846 or .
OEM spotlight: Cummins interface facilitates parts
ordersKarmak works closely with manufacturers to bring you a variety of interfaces to reduce paperwork, facilitate ordering, manage inventory, and more. We currently offer interfaces to Caterpillar, Cummins, GMC, Freightliner, International, Mack/Volvo, Paccar, and other manufacturers. This issue provides an overview of the Cummins interface to Karmak business systems.
Web Cumpas Parts Ordering
Karmak provides Cummins dealers the ability to move purchase orders from the
Karmak system to Cummins’ Cumpas software. This is a benefit to any
Cummins dealer because it allows the ability to import an order directly into
the parts entry screen located at the web address:
http://cumpas.cummins.com. Cummins
provides instructions for setting up and completing an order transfer on their
Cumpas website. For more on
Karmak's OEM communications, visit our
Factory Interface web page,
contact your
Karmak sales representative, or call
800-622-6311.
Karmak has a process in place to allow for the transition from AlphaServers
to HP’s new Integrity server, even though it will be years before it is a
genuine concern for Karmak customers. Currently, we are conducting detailed
testing of the new Integrity servers in-house at Karmak to ensure optimum
efficiency before recommending it to our customers. Based on our findings, we
are confident that the Integrity server is an exceptional replacement for your
AlphaServer when the time comes for you to consider an upgrade of your existing
hardware. Here are some important facts to consider.
Continued>
About
Karmak CompassThe purpose of Karmak Compass is to keep all our customers informed of current activities within the Karmak family. This newsletter is designed for both technical and non-technical readers.
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