In this issue:
Karmak
celebrates 25th year as heavy duty technology providerKarmak, Inc. is celebrating its 25th year of providing business management software systems to heavy duty truck parts distributors, dealers, manufacturers, service shops, lease/rental facilities, and fleets.
Incorporated on December 31, 1981, Karmak began in response to the need for useful software to handle the specific needs of the heavy duty trucking arena. Schien Body and Equipment employees Richard Schien and Alan Weller collaborated to design and build a comprehensive software system from the ground up. Richard soon formed Karmak and began marketing a complete computer system to heavy duty businesses from their Carlinville, Ill. location. Continued>
Help Desk Live is a new tool available to Karmak business system users that allows access to your open and recently closed support incidents over the Internet. This new service will improve the flow of information regarding the status of your incidents at no additional charge. Help Desk Live is available to authorized contacts within your company, and allows viewing but not changing the information displayed.
To request your Help Desk Live user name and password, Legend users may contact Joyce Donaldson at or 800-252-7625; INFO 5 clients may contact Heather Gardner at or 800-865-8991. Once you receive your login information, our Customer Support group will contact you with additional information on using Help Desk Live.
The following documents provide important information on Integrity servers for Karmak customers.
The Legend business system is now available for HP Integrity servers running the OpenVMS operating system. The new software release allows customers to easily upgrade from HP AlphaServers or VAX servers as well as take advantage of the high performance of the HP Integrity family of servers.
“This release is the result of rigorous testing both in-house and at customer sites to ensure optimum efficiency, reliability, and return on investment for hundreds of customers using the Legend software package,” said Bill Healy, President/CEO. ”Karmak is dedicated to providing superior technology solutions to the heavy-duty industry, and we are confident that the Legend system combined with HP Integrity servers and OpenVMS offers exceptional value and performance.”
For information on upgrading to Integrity, please contact your Karmak sales representative, or call 800-622-6211.
Jennifer
Bowman, Parts & Service System Administrator,
Midlands Carrier Transicold
Omaha, NE
Mobile Repair Order Entry is a new application that allows service personnel to easily open a repair order from any location via a portable PC. Since its debut at the October 2006 Karmak user conference, Mobile Repair Order Entry has received very positive responses and is currently in beta testing for Legend systems. Here are a few of the features designed to make it easier to provide emergency roadside repairs, maintenance at fleet locations, and any service performed off-site.
Look for additional details on Mobile Repair Order Entry in a future issue.
New Legend KOLD
features improved folder optionsNow it's easier to organize, archive, and retrieve your Karmak reports with the latest release of Legend KOLD (Karmak OnLine Documents). The new release contains enhancements that allow you to designate reports to be placed in specific sub-folders when they are moved to KOLD. Multiple sub-folders are supported—not just one Private folder as in previous versions. Folders can be named Parts, Service, Accounting, or practically any name you choose. Multiple levels of sub-folders are also supported, such as Parts.Purchasing or Accounting.MonthEnd. In addition, each sub-folder can be password protected if desired. Legend KOLD Version 1.1 is available to users of Legend V5.8 or higher.
With this release, we have also added support for .LST and .PDF files that are manually copied into the KOLD$DAILY: directory. They will be placed into KOLD under the date the file was created. To find out how KOLD can help you save money on paper, storage space, labor, and equipment, or to order an upgrade, please contact your Karmak sales representative, or call 800-622-6211.
We want to hear from you!
Would you benefit from the ability to direct reports to default or
specific folders based on the user or branch requesting them? Please contact Karmak's
Systems Support group
at
or
888-671-6010 to let us know if you'd
like to see this added to Legend KOLD. Although Legend KOLD 1.1 does not
currently support this option, it will be available in the ProfitMaster 2.0 version of
KOLD.
A new report option is available to help Freightliner dealers track and stock parts that are essential to the service department. Parts Mission Critical allows Freightliner to collect information from your Legend system regarding vehicles serviced in the past six months by your service department. Freightliner uses this information to alert you to those "mission critical” parts for better inventory control and service department management. For more information on Freightliner Parts Mission Critical, contact your Karmak sales representative, or call 800-622-6211.
Electronic
Price File Download available for INFO 5The Electronic Price File Download module is now available for INFO 5 customers. It has successfully undergone our testing process at selected beta sites and is now in general release.
Electronic Price File Download eliminates the need for Karmak to send you vendor price updates on CD. With this module you can download your vendors’ price updates directly from Karmak’s Central Price Update Server. This will help to ensure you have the most current pricing for your parts, potentially saving your company money. Not only will you be able to download your price updates immediately after they have been processed by Karmak, but you will also eliminate shipping charges and media fees.
When the price updates are received from the vendor, they are compressed and placed on the Price Update Server to be downloaded by INFO 5 clients via FTP. Download requests can be made for individual price files or for all price files. Users can be notified of the price update either via Internet email user messages and/or break messages on the iSeries.
This module requires INFO 5 Version 7.2 plus the latest Post 7.2 Update Cumulative PTF. For more information, including pricing, feel free to contact Kim Scott at 800-865-8991, or at .
A customized Parts Inventory Aging report is now available for INFO 5 users. This report, which is generated from multiple queries and then run at End of Day, ages parts by Months with No Demand and then separates them into the following groups: Rebuilt, Non-OEM, and OEM.
The report can also be accessed by clients who are using KOLD (Karmak OnLine Documents).
Karmak is providing this report for $175, or $18 per month, which includes setup and training in a Webinar session.
If you are interested in this report and would like more information, please contact Kim Scott at , or 800-865-8991.
ProfitMaster added to Legend user documentation The latest version of the Legend documentation manual, DocWizard Version 5.9-1, includes new and updated information on ProfitMaster modules, as well as the complete Legend system. Look for the ProfitMaster section in the table of contents for documentation on Internet Parts Sales (IPS), Pocket PC—Bar Code Receiving and Cycle Counting, Real-time Performance Monitor (RPM), and Sales Management for the Legend system. Also included are print-friendly versions of the online Help files for ProfitMaster Sales Management Versions 1.5 and 1.4.1, and RPM.
To request a DocWizard CD, please contact Shawna Morton at or 800-252-7652. DocWizard can also be accessed on our Customer Confidential site, which is available to registered users through the Customer Access menu on Karmak's home page. To request a Customer Confidential username and password, please contact Legend Applications Support.
Rick Salvador returns as Manager of INFO 5 Customer Services |
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| Rick Salvador rejoined Karmak's Springfield office on December 18, 2006, in his former position as the Manager of INFO 5 Customer Services. Rick is responsible for INFO 5 Applications and Systems Support, Installations, and Training. Rick was with Karmak for 10 years before his short sabbatical. |
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Karmak Technology Conference & Expo 2007
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Mark your calendars for October 15-19, 2007, and join us for another exciting conference full of unique educational and networking opportunities. Planning is underway for specific events and classes, but you can pre-register today to guarantee your spot and lock in the special $100 room rate. Use our online registration form, below, and we will send you the conference schedule as soon as it is available so you can choose the sessions you want to attend. Click to reserve your space today! |
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We're offering convenient training Webinars for our newest software line, designed for ProfitMaster users running either Legend or INFO 5 business systems. To help make your transition to Sales Management 1.5 as smooth as possible, we are offering FREE Webinars to current Sales Management users on navigation and preparing for the 1.5 upgrade. The following Webinars are scheduled for several different days and times in 2007:
Visit our ProfitMaster Training web page for the complete schedule and online registration.
Our new training schedule for 2007 includes an exciting new lineup of Webinars. These convenient, cost-effective sessions allow one or several people at your location to engage in a live, interactive training session with the Karmak team via the Internet. Upcoming Legend Webinars include:
| Visit our Legend Training Center web page for details and online registration. Out of the office during scheduled Webinars? Not a problem. Give us a call at 800-252-7625 and we will schedule one at a time convenient for you. | |
The INFO 5 Training Department has compiled a new training schedule for 2007 designed to increase efficiency and maximize use of the INFO 5 business system. Choose from intensive classroom training held at Karmak’s office in Springfield, Mo., or at selected regional locations. Or attend convenient online training sessions from your location with our new Webinars. Upcoming classes and Webinars include:
| Training Center Classes | Webinars |
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Visit the INFO 5 Training Center web page for the complete schedule and online registration. For questions regarding INFO 5 training or to request custom Webinar sessions, please call 800-865-8991 or e-mail .
Are you new to Director Series? Or have you hired new employees or had a change in responsibilities since installing your system? Training from Director Series Services can help you get up to speed in all areas of Director Series. We offer both online interactive training via Webex and on-site training to suit your needs. Please contact Jim Vanderpoel, Manager of Director Series Services, at or 866-856-4846 to schedule a training session, or for additional information on Director Series training.
Bookmark this page for future reference, or click the links below to print your own reference sheets. For additional information on contacting Support, visit our Support web page.
Legend Support Contacts |
INFO 5 Support Contacts |
Director Series Contacts |
| Legend/ProfitMaster Support | ||
| Support Department | Phone | |
| Legend Accounting, Lease/Rental: | 1-888-671-6009 | |
| Legend Parts & Service: | 1-888-671-6008 | |
| Legend Systems & Communications: | 1-888-671-6010 | |
| ProfitMaster Support Services: | 1-866-452-7625 | |
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Latin America Support From Mexico: Outside Mexico: |
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| INFO 5/ProfitMaster Support | ||
| INFO 5 Applications Support: | 1-800-865-8991 | |
| INFO 5 Systems Support: | 1-800-865-8991 | |
| ProfitMaster Support Services: | 1-800-865-8991 | |
| Director Series Support | ||
| Director Series Support: | 1-866-856-4846 | |
Hot tips
Increase efficiency with Bar Code Time Entry for Director SeriesDon't miss out on billing of those few minutes between jobs while saving valuable data entry time and enhancing Director Series reporting by implementing a bar code scanner to record labor detail. Bar code scanners can quickly and easily be connected to most Director Series client machines and can be up and running within minutes. Required equipment includes a Karmak recommended brand of bar code scanner, either connected to the PC or wireless, and a Director Series workstation. Say goodbye to manual entry of employee time using time cards and enjoy the valuable reports that were created to key off the date and time entry fields that are typically skipped when time is entered manually. Contact Director Series Services at 1-866-856-4846 or for a list of recommended scanners and to schedule an online demonstration of Bar Code Time Entry!
About
Karmak CompassThe purpose of Karmak Compass is to keep all our customers informed of current activities within the Karmak family. This newsletter is designed for both technical and non-technical readers.
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