In this issue:
ProfitMaster Sales Management 1.6 in general releaseProfitMaster Sales Management Version 1.6 is now available for general release. The program includes many enhancements to streamline deal processing and maintenance procedures, track expenses and commissions, and improve program performance. Here are just a few highlights of the new release:
In addition, numerous software and report issues have been addressed to improve functionality and reduce errors. To help make your transition as smooth as possible, we're offering FREE Webinars to provide you with an overview of the changes in Version 1.6. See the ProfitMaster Training page for details. |
|
For questions about updating your system or for a detailed list of updates and software issues addressed, please contact ProfitMaster Services at or 866-452-7625. For more information on Sales Management, contact your Karmak sales representative, or call 800-622-6211.
UPDATED Oct. 12, 2007
Many enhancements have been made to our exclusive customer website, Customer Confidential, which is now available to all Karmak customers. This site is designed as a one-stop resource for Karmak announcements, contacts, training and conference schedules, documentation, discussion boards, literature on new products and services, and more. In addition, you can to customize the site to display portions that are relevant to your company and set up e-mail alerts that notify you when a section has been updated. Links to Help Desk Live, WebEx Support sessions, and WebEx meeting sessions are also included, as well as INFO 5 update request forms and manuals.
Please contact us to request a new Customer Confidential user name and password. This is a company-wide login and we encourage all in your organization to utilize it. Passwords to the previous Customer Confidential site will become inactive on September. 30, 2007.
Legend, ProfitMaster, and Director Series users may contact Karen Zwicker at or 800-252-7625, or use our online Request Form. INFO 5 clients may contact Heather Gardner at or 800-865-8991, or use our online INFO 5 Request Form. If you already have a user name and password for Help Desk Live, ProfitMaster Discussions, or Director Series Discussions, let us know if you would like access to Customer Confidential, and we can set up the same password for all Karmak sites.
To access the site, click Customer Access on the Karmak.com home page menu, and select Customer Confidential, or go to http://customer.karmak.com. Use the Comments or Questions form on the Customer Confidential home page to send us your feedback on the new site.
Updated bar code cross references available Working with parts manufacturers, Karmak regularly maintains bar code cross reference files for Karmak business systems. In addition to updating existing records, new manufacturers have been added. For pricing and availability of updated bar code cross files, please contact your Customer Base Sales Representative. Bar code cross references speed up order entry and help you identify thousands of items that might otherwise become lost sales or double inventory. Continued >
Karmak is now a Retail Systems Provider member of the STAR (Standards for Technology in Automotive Retail) organization. STAR is a nonprofit information technology standards group serving the retail automotive, heavy-duty truck, marine, and sports vehicle industries. STAR’s mission is to drive industry-wide adoption of standards for dealer-to-OEM communication. Participating in STAR will further Karmak's goal of providing quality technology solutions that reduce complexity and cost, while improving accuracy and efficiency of dealership operations. Adoption of the STAR standards provides these benefits to dealers:
For more information on STAR, visit www.starstandard.org. For more on Karmak's OEM interfaces, visit our website or contact your Karmak sales representative.
Congratulations to the following Karmak customers on their recent recognition for excellence in the industry:
Karmak names Todd Robertson Eastern Area Manager |
|
|
Todd Robertson recently joined Karmak's sales team as the new Area
Manager for the Eastern sales territory. He brings more than 20 years of
progressive sales and operations management experience to his new
position. He will oversee Karmak’s regional sales managers in the
Eastern U.S. and Canada and ensure that Karmak customers receive the
best sales and service support “Todd has been successful at selling technology products and services on a regional, national, and international level,” said Jeff Eudy, Vice President of Sales. “His extensive industry knowledge and proven skills will be an asset to Karmak.” |
|
Karmak Technology Conference & Expo 2007
|
 |
|
More reasons to attend:
Sign up today! Visit our website at www.karmak.com/conference for details and online registration. Watch your mail for complete conference information coming soon. Call us at 800-622-6311 (Legend) or 800-865-8991 (INFO 5) with any questions. Register by September 21, 2007, to reserve your space. |
|
We've scheduled new Webinars and in-depth classes designed to help you use your business system more efficiently. And to introduce you to our newest ProfitMaster releases, we are offering FREE Webinars on ProfitMaster 1.6 and the new Service Management module. Click the links below for current schedules and online registration.
Our online training pages will be moving to our new Customer Confidential site in the future. See the Customer Confidential article in this issue and request your new password today.
In addition to our scheduled training sessions, we offer customized Webinars, on-on-one training, or on-site training to meet your needs. Download our Training Opportunities sheet for details, and contact our Training Coordinator at 1-800-252-7625 or (Legend), or 1-800-865-8991or (INFO 5), to discuss your training needs.
Are you new to Director Series? Or have you hired new employees or had a change in responsibilities since installing your system? Training from Director Series Services can help you get up to speed, and stay productive, in all areas of Director Series. We offer both online interactive training via WebEx and on-site training that is customized to suit your needs. Contact Jim Vanderpoel, Manager of Director Series Services, at or 866-856-4846 to schedule a training session, or for additional information on Director Series training.
Your greatest competitive advantage is a highly competent workforce. Karmak has flexible, cost-effective options to get new employees up to speed and keep them productive on your business system. Effective training and consulting can improve efficiency, reduce problems, boost morale, and improve customer service—directly affecting your bottom line.
We offer convenient webinars, on-site training, one-on-one training, and classroom training on your Karmak system. Training can be customized for your needs and scheduled at your convenience. Our experienced trainers are experts at presenting sophisticated system features in a clear and concise manner, tailored to specific job functions and skill levels. When people know what the system can do and how to do it, their performance improves. Your business runs more smoothly and is able to retain highly skilled personnel as well as more satisfied customers.
In Karmak’s 25+ years in the heavy-duty industry, we’ve found that our most successful customers are those who have well-trained employees who are able to use the system’s profit-enhancing features to their best advantage.
To further fine-tune your competitive edge, Karmak’s consultants can analyze the entire flow of your business system and recommend workable solutions. With in-depth knowledge of Karmak’s business systems and best industry practices, our consultants can suggest proven methods for maximizing use of the Karmak software to increase efficiency and profitability.
Find out how we can help you strengthen your greatest asset. Download our Training Opportunities sheet for details on Legend, ProfitMaster and INFO 5 Training, or see the Training Center article in this issue. For details on Business System Consulting, call us at 1-800-252-7625 (USA), or 1-800-527-6252 (Canada).
About
Karmak CompassThe purpose of Karmak Compass is to keep all our customers informed of current activities within the Karmak family. This newsletter is designed for both technical and non-technical readers.
Use our Feedback Form to send us suggestions, comments, or news items for publication. To subscribe, update your e-mail address, or unsubscribe, use our Subscription page. Subscriptions are free to all Karmak customers.
An enhanced interface to
