Welcome to the new Karmak Compass, which will feature more frequent, brief messages to make it easier for our customers stay up to date on the latest news from Karmak. Be sure to subscribe to keep updates coming to your inbox. See About Karmak Compass for additional details on our e-newsletter.
We're updating Director Series Version 1.2 with new enhancements including the ability to create service quotes and new reporting features, in addition to improvements to existing functions. Beta testing is scheduled to begin this month, with general release expected later this summer. Click the link below for a list of highlights of this upcoming release:
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Director Series Version 1.2 Enhancements
To take advantage of these enhancements, you'll need to meet the following system requirements:
Look for additional information when the new release is available. We will be happy to assist you with this upgrade. Please contact Director Series Services at or 866-856-4846 with any questions.
June 13, 2008New Training OpportunitiesWe've scheduled convenient new Webinars and in-depth classes designed to help you use your Karmak system more efficiently, and introduce you to our latest modules. This quarter we are offering FREE Webinars on Client Talk, ProfitMaster Service Management, and FET changes in Sales Management, as well as an overview of our new customer web services. Click the links below for the updated schedules:
Enrollment is limited, so sign up today to reserve your space. Contact Jessica Schirz, Training Coordinator, at or 800-252-7625. You may also register in the Training section of our Customer Confidential website. To request your company-wide Customer Confidential password, use our online Request Form. In addition to our scheduled training sessions, we offer customized Webinars, one-on-one training, or on-site training to meet your needs. Download our Training Opportunities sheet for details. |
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Take advantage of this great opportunity:
Choose from 8 convenient dates and locations (click the date and city of your choice for additional information):
Cost: FREE
Meeting Times: All meetings held from 10:00 a.m. until 2:00 p.m., with lunch provided.
RSVP to any of the above meetings by contacting Jessica Schirz at or 800-252-7625.
We look forward to seeing you there!
May 28, 2008
Sales Management 2.0 EnhancementsSales Management Version 2.0 includes many new enhancements that add increased flexibility in handling FET calculations, Deal, Unit, and Customer Maintenance, Commission Accounting, Local Purchase Orders, and more. Click the link below for highlights of this new release:
You must be on Legend Version 6.0 or higher or INFO 5 Version 7.3 or higher to take advantage of these enhancements. To request an upgrade, please contact Clint Rosser, Manager of Installations, at or 800-252-7625 ext. 2550. For questions on using Sales Management, contact ProfitMaster Services at or 866-452-7625. Coming Soon! Sales Management Regional MeetingsLook for details on upcoming meetings at convenient regional locations to discuss recent Sales Management changes. It's a great opportunity to learn more about how you can benefit from this release and share your feedback with the ProfitMaster team. New ProfitMaster Troubleshooting Webinars
Basic ProfitMaster Troubleshooting
Advanced ProfitMaster Troubleshooting Space is limited and filled on a first come, first served basis. Visit our Customer Confidential Website for details and online registration, or contact Jessica Schirz at or 800-252-7625 ext. 2604. |
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May 14, 2008
Internet Parts Sales 1.1 is Now AvailableProfitMaster Internet Parts Sales (IPS) Version 1.1 is now in general release for INFO 5 as well as Legend systems. IPS helps you process orders more efficiently and increase parts sales opportunities by allowing customers to place orders 24 hours a day, 7 days a week. Version 1.1 includes many enhancements to both the retail and administrative sites, such as displaying customer order status, service history, account status, and part substitutions, and options for customizing the order confirmation e-mail. Click the link below for features and benefits of the latest release.
You must be on Legend Version 5.9-1 or higher or INFO 5 Version 7.2 or higher to take advantage of these enhancements. See the IPS White Paper for additional system requirements. For more information, contact your Karmak sales representative, or visit our IPS website. Track Support Calls with Help Desk LiveHelp Desk Live allows you to easily monitor your open and recently closed Karmak support incidents online. This free service lets you see what's happening with your open incidents at any time from your desktop, and improves communication with our Support groups. All you need is an Internet connection to view updated information about incidents, including:
Powered by Real-time Performance Monitor, Help Desk Live is easy to use and lets you sort, search, e-mail, and export incident data to programs such as Excel. This can be useful for analyzing call patterns and pinpointing problem areas, such as the need for additional training in a particular area. Help Desk Live is available to authorized contacts at your company. To request your Help Desk Live user name and password, Legend users may contact Karen Zwicker at or 800-252-7625; INFO 5 clients may contact Heather Gardner at or 800-865-8991. Once you receive your login information, our Customer Support group will contact you with additional information on using Help Desk Live. |
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Important Reminders
Recoup fuel costs with delivery surcharge option Did you know that your Karmak business system can help offset rising fuel costs by adding a delivery/fuel surcharge to parts invoices? This option applies a surcharge to delivery parts orders and lets you specify whether the surcharge will be applied to the total for parts only or the pre-tax invoice total. Legend Version 5.8-1 or higher or INFO 5 Version 7.2 or higher is required. Refer to your documentation, or contact your Parts & Service support group for details on using this cost-saving feature. There's still time to register for Regional Parts Manager Workshop, May 21–22, 2008, Orlando, FL Register by April 21, 2008, to reserve your space for in-depth Parts Manager training in sunny Florida. Click a link below or contact Jessica Schirz at 1-800-252-7625 or for details. |
Mark Your Calendars!
Karmak Technology Conference & Expo 2008 October 14-17, 2008 Hilton St. Louis at the Ballpark, St. Louis, Missouri Chart your course this fall to our 2008 conference as we navigate through new training and networking opportunities, product updates, help desk sessions, and more, in our breezy new four-day conference format. Look for details soon. |
Internet Parts Sales: "What Can It Do for You?" Webinars
The Karmak Training Center has added free Webinars to introduce you to Internet Parts Sales (IPS). Discover how IPS can help improve parts sales efficiency and increase your market share by allowing your customers to search for parts, check price and availability, and place parts orders via the Internet. Click the link below for the updated ProfitMaster training schedule.
Updated ProfitMaster Webinar Schedule
For additional training schedules and registration information, visit our Customer Confidential website, or e-mail .
What is Customer Confidential? It's our exclusive website for the latest Karmak training schedules, online documentation, information on new products and services, and more.
To request your company-wide Customer Confidential password, use our online Request Form. Customer Confidential is a free service, and we encourage everyone in your organization to utilize it.
Regional Parts Manager Workshop, Orlando, Florida, May 21–22, 2008
Join us in Orlando for in-depth training covering basic and advanced Parts functions on your Karmak business system. Click a link below or contact Jessica Schirz at 1-800-252-7625 or for details.
Legend Parts Manager Workshop: Orlando, Florida
INFO 5
Parts Manager Workshop: Orlando, Florida
Karmak, Inc. is pleased to announce the general release of INFO 5 Version 7.3. We encourage you to load this update as soon as possible. By staying up to date, you'll benefit from new features and fixes that can increase your productivity and business system performance. Here are just a few of the enhancements in this release:
Click the link below to download a list of additional highlights.
INFO 5 Version 7.3 Enhancements
Detailed documentation and release notes can be found on the FIDO CD that will be sent with your update. You can also access FIDO on our Customer Confidential website at http://customer.karmak.com. To request your company-wide Customer Confidential password, please contact Heather Gardner at 1-800-865-8991 or , or use our online Request Form.
For IBM iSeries/400 systems, the Version 7.3 release requires a minimum of OS/400 Level V5R4M0. INFO 5 Version 7.2A must also be installed on your system before Version 7.3 can be installed.
Please contact INFO 5 Applications Support at 1-800-865-8991 or , or use our online Request Form to request your Version 7.3 Update CD. You will receive your CD approximately two weeks after your request.
We will be happy to work with you to get the software installed at a time that is convenient for you. Feel free to contact any of our Support Groups, below, with any questions.
INFO 5 Applications Support: 1-800-865-8991 or
INFO 5 Systems Support: 1-800-865-9991 or
Best regards,
Rick Salvador
Manager of Applications Support
Karmak, Inc.
Karmak, Inc. is pleased to announce the general release of Legend Version 6.0. We encourage you to load this release as soon as possible. By staying up to date, you'll benefit from new features and fixes that can increase your productivity and business system performance. Here are just a few of the enhancements in this release:
Click the link below to download a list of additional highlights.
Legend Version 6.0 Enhancements
Detailed documentation and release notes can be found on the DocWizard CD that will be sent with your upgrade. You can also access DocWizard on our Customer Confidential website at http://customer.karmak.com. To request your company-wide Customer Confidential password, please contact Karen Zwicker at 1-800-252-7625 or , or use our online Request Form.
For HP Alpha or Integrity systems, the V6.0 release requires a minimum of OpenVMS 7.3-2. Please call 1-800-252-7625 or e-mail Shawna Morton at to request your Version 6.0 upgrade CD. You will receive your CD approximately two weeks after your request. The upgrade sent to you will include a 30-day expiration date.
We will be happy to work with you to get the software installed at a time that is convenient for you. Feel free to contact any of our Support Groups, below, with any questions.
| Support Department | Phone | |
| Legend Accounting, Lease/Rental: | 1-888-671-6009 | |
| Legend Parts & Service: | 1-888-671-6008 | |
| Legend Systems & Communications: | 1-888-671-6010 | |
| ProfitMaster Support Services: | 1-866-452-7625 |
Best regards,
Mike Root
Manager of Systems Support
Karmak, Inc.
About
Karmak CompassThe purpose of Karmak Compass is to keep all our customers informed of current activities within the Karmak family. This newsletter is designed for both technical and non-technical readers. For more information, including how to subscribe, update your profile, or unsubscribe, download our information sheet, below.
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