Distributors'
Conference
continued from What's new at
Karmak?
<BACK
As always, it was a pleasure to
see Joan Wise from E&R Trailer, who made her 12th
consecutive appearance. Michael Kurjata from Pacific Truck
and Trailer was there for his seventh event. And we can always
depend on seeing representatives from Keller Truck Parts (Brian
Keller making his first appearance, although this is the 12th
conference for the company); Springfield Brake's Larry Roberts
was there for his ninth year; and UAP's Dominic Di Bacco, Alain
Mineault, and Daniel Trottier kept some Karmak staffers
in tears of laughter over lunch. And then there's Sikes Fleet
Service's David Green and Ray Hilton, who were there
for their fourth conference, even though their company has been on
the Legend system for only three years.
Some of the more popular sessions included Jim
Vanderpoel's class on using cross references, substitutions,
and supersessions; Russ Bishop presented sessions on
LAN/WAN and Internet/VPN; Brian Habbe's SysCom Did You
Know? session was a hit, as was Marcus Nicholson's System
Maintenance class.
Bob Bremer and Missy Clardy
had fun tag-teaming the Legend Did You Know? class. Bells were
distributed throughout the room and, when a customer learned
something new about their Legend system, he or she was encouraged
to ring the bell. Those guys from UAP spent a lot of time
dinging that bell!
Bill Wade of Wade & Partners, a
marketing consultant specializing in the heavy-duty industry,
discussed how a company can move from good to great. With a
presentation based on Jim Collins' book, From Good to Great:
Why Some Companies Make the Leap and Others Don't, Bill
identified ways companies could make the leap.
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