Announcing
INFO 5 Version 7.2
continued from What's new at
Karmak?
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You may attend unlimited Webinars with no
limit to the number of attendees from the company. It is
important that the "department decision makers" of the
company (such as Parts Managers) attend the Webinars. Karmak
Webinars use Webex (http://www.webex.com)
to cover the Version 7.2 Update procedures. Webinars will
prepare you with the following information:
- What to expect when upgrading to
Version 7.2
- How to perform the 7.2 update steps to
ensure data updates properly
- What decisions and changes will be made
while cleaning up data, and how these decisions and changes
will impact the System
- How the message member additions and
changes will affect the System
- Opportunity for questions regarding
Version 7.2 Update
- Each company will need to attend a
Post-Update 7.2 Webinar the Monday following the upgrade to
ensure employees fully understand the 7.2 enhancements. It is
important that Parts personnel attend Version 7.2 Post-Update
Webinars.
- INFO 5 Support will need to dial into the
System to validate several file sharing requirements to ensure
that the System is ready for the 7.2 upgrade before the
Version 7.2 Update is sent out.
Version 7.2 Update Procedures:
INFO 5 Version 7.2 contains several major
enhancements. The most significant enhancement provides the new
option of allowing for duplicate part numbers from different
vendors on the System. How the Pre-Update steps are performed
will significantly impact how data is converted during the
update. Therefore, it is imperative that the Pre-Update steps
are performed correctly.
Because of the importance of the release
setup, 7.2 Pre-Update steps typically take longer to undertake
than previous releases. Karmak recommends beginning the 7.2
Pre-Update steps well in advance of the actual upgrade date.
These steps may take several days or several weeks depending on
the circumstances. INFO 5 Support will be available during
normal support hours to answer questions regarding 7.2 update or
to assist in any other way needed.
To begin the release update process, go to
Karmak's Customer Confidential website.
If you do not have the Customer Confidential user name and
password, contact Karmak at 800-865-8991.
Please perform the following based on your
current INFO 5 release level:
INFO 5 Release 7.1A:
- On the Customer Confidential main page,
select the "INFO 5 Updates" link on the left side
of the page. On the next page that appears, select the
"Release 7.1A" link. This automatically links you
to the page that contains the link to download the 7.2
update manuals. Please note that there are three manuals for
Version 7.2:
- Version 7.2 Pre-Update
Manual.
This manual contains steps to perform in advance of the
upgrade date. This manual can be downloaded and/or printed
at this time.
- Version 7.2 Message Members
Manual. This manual contains the message members
that must be set up on the System prior to installing
Version 7.2.
- Version 7.2 Update Manual.
After the above prerequisites have been met, and you have
requested and received the Version 7.2 Update CD, the
manual to perform the Version 7.2 Update and Post-Update
steps may be downloaded and/or printed. The Version 7.2
Update CD may be ordered from this page. Please
allow two-weeks notice when ordering your update CDs.
Note: When preparing to install the
update, download the Version 7.2 Update Manual
for review. To ensure that you have all of the latest notes
and revisions available for use during the install process,
you should download a final copy just prior to installing the
update.
INFO 5 Release 7.1 or lower:
- As in the past, the release update
process must be followed one release at a time. For example,
if you are currently operating Release 7.0B and need to
upgrade to Version 7.2, you must first upgrade to Release
7.1, then Release 7.1A, and then to Version 7.2. There is
one exception to this rule: If you are operating Release
7.0, you can upgrade directly to Release 7.0B, and bypass
the upgrade to Release 7.0A.
- On the Customer Confidential
main page,
select the "INFO 5 Updates" link on the left side
of the page. On the next page that appears, select the
current INFO 5 release level. This automatically links you
to the page that contains the link to download the update
manual. The form to order the update CD is located on this
same page. Please allow two-weeks
notice when ordering your update CDs.
- Once the System has been upgraded to
INFO 5 Release 7.1A and meets the minimum 7.2 prerequisites
(as listed above), you can begin the steps to upgrade to
Version 7.2.
Enhancements since Release 7.1A
INFO 5 Version 7.2 contains major
enhancements to the following modules:
INFO 5 Version 7.2 also contains important
enhancements to:
- ProfitMaster
- Rental & Leasing
- USIC
- SpyView
- Consignment Inventory
- Daily Operating Control (DOC) Report
In addition to these enhancements, numerous
fixes to known problems in prior releases have also been included.
For a complete list of enhancements and fixes please refer to the
Version 7.2 Pre-Update Manual.
For questions regarding the 7.2 update
process, feel free to contact the INFO 5 Application Support
Department at or 800-865-8991.
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