Choose the option that's right for you:

DECservice

• Covers Compaq and select non-Compaq hardware systems
• Can be extended to cover non-Compaq options and peripherals either linked to or co-located with a covered system
• On-site remedial hardware service provided during normal business hours, 8 am to 5 pm, Monday through Friday
• Extended coverage available up to 24 hours a day, 7 days a week, including holidays
• Committed on-site response time, depending on location and system type
• Continuous remedial effort by a Compaq service engineer until the hardware problem is resolved, even if the effort extends beyond contracted hours of service coverage
• Includes parts and labor

Basic Service

• Covers Compaq and select non-Compaq hardware systems
• Can be extended to cover non-Compaq options and peripherals either linked to or co-located with a covered system
• On-site remedial hardware service provided during normal business hours, 8 am to 5 pm, Monday through Friday
• Priority response typically provides next-day service
• Includes parts and labor

On-Site Hardware Repair Service

• Covers select non-Compaq products, including desktop systems, terminals, and peripherals; custom quotes available on other products
• Provides call screening, problem diagnostics, and repair services
• Includes parts and labor
• Standard coverage is for normal business hours Monday through Friday
• Optional 6-day by 16-hour and 7-day by 24-hour coverage available

E-mail Sherry Bruce, Warranty Administrator, or call her at 1-800-622-6311 for more information.